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IB-3680SU3 probably died

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xenophon

Posts: 2

Joined: 2 AMpThu, 07 Sep 2017 06:18:17 +0000 2010, 16:46

Post 2 AMpThu, 07 Sep 2017 06:37:34 +0000 2010, 16:46

IB-3680SU3 probably died

Hi, and greetings from Athens.

I got a IB-3680SU3 from a local mail-order distributor a few months back, and had been very happy with it (OS X, eSATA PCI, 5 disks on board), until a week ago. The symptoms are:

- the unit powers up (LED sequence)
- the fan stops immediately, which, I guess, may be normal
- I can select USB/eSATA and sleep mode on the front panel
- OS X System Profiler detects the JMB port-multiplier chip
- no disks are seen by the system, however

Based on my (limited) understanding, I believe the disks do not spin up at all, i.e. they make no chirping sounds and are not warm to the touch. This perhaps is reflected on the array of LEDs which, IIRC, were lit corresponding to the disk placement, now they' re not.

Tried a USB 3.0 cable, spare eSATA cables, different computers and eSATA PCI cards, to no avail. I opened the box and see no swelling/staining of the capacitors, both on the PSU as well as the vertical main board (I'm not very familiar, though). A friend tested the PSU, and apparently it's OK (he provided no details).

Based on some stickers, it's a unit manufactured in 2015 and performed very well for two months before it croaked.

Should I contact the warranty department? It's kind of a pain to ship it back to Germany, but I would like to bring it back to life and, perhaps, purchase another one.

Thanks in advance!

Xen
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Stephan

Posts: 343

Joined: 2 AMpFri, 07 May 2010 11:02:36 +0000 2010, 16:46

Post 2 PMpSun, 10 Sep 2017 12:04:23 +0000 2010, 16:46

Re: IB-3680SU3 probably died

Hello xenophon,

i'd say the probability of your 3680 being broken is pretty high.
You've done all the necessary testing (other cable/computer)
Only thing i can think of is testing your unit with an other HDD,
but since they don't spin up at all, i doubt, that the outcome
would be any different.
I would try to get a replacement at this point.

Best regards,
Stephan
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xenophon

Posts: 2

Joined: 2 AMpThu, 07 Sep 2017 06:18:17 +0000 2010, 16:46

Post 2 PMpSun, 10 Sep 2017 20:36:35 +0000 2010, 16:46

Re: IB-3680SU3 probably died

Thanks for taking the time to reply; I'll do just that, as the 3680 is one of the best-featured eSATA boxes in existence!

Xen

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