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IB-RD4320StU3 problem in Windows 10

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bvcdi

Posts: 4

Joined: 2 PMpSat, 25 Nov 2017 21:51:27 +0000 2010, 16:46

Post 2 PMpSat, 25 Nov 2017 22:06:45 +0000 2010, 16:46

IB-RD4320StU3 problem in Windows 10

Hi,
I'm having a problem with my IB-RD4320StU3, which is configured as RAID0 in Windows 10. I can access the data stored on it on a Windows 7 device(after i assign a letter to the partition, i have to assign a letter every time the computer starts), but in Windows 10 I can not access the data even after I assign a letter to the partition. In Windows 10 after I assign a letter to the partition i get the message "L:\ is not accessible. The device is not ready". In Device Manager the device is detected in Disk drivers with the name SV SAFE USB Device(with driver files disk.sys, EhStorClass.sys and partmgr.sys), and under Universal Serial Bus controllers i get a new controller by the name USB Mass Storage Device with the driver name USBSTOR.SYS.
I really do need this device to work properly under Windows 10 can some on help me solve this?
Thank you!
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Stephan

Posts: 343

Joined: 2 AMpFri, 07 May 2010 11:02:36 +0000 2010, 16:46

Post 2 AMpSun, 26 Nov 2017 10:39:02 +0000 2010, 16:46

Re: IB-RD4320StU3 problem in Windows 10

Hello bvcdi,

just to narrow down the number of possible causes,
you can try a different USB cable and, if possible,
a USB 2.0 port. If the USB 2.0 port works, it is a driver
issue with USB 3.0.

Best regards,
Stephan
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bvcdi

Posts: 4

Joined: 2 PMpSat, 25 Nov 2017 21:51:27 +0000 2010, 16:46

Post 2 PMpSun, 26 Nov 2017 15:44:38 +0000 2010, 16:46

Re: IB-RD4320StU3 problem in Windows 10

Hi Stephan,
From when I open this topic yesterday I have done some more tests. So I have tried the USB2.0 port the result is the same. Regarding the cable I have tried to connect the device to a Win7 PC and even connecting it to another instance of windows 7 running on the same PC with windows 10 (dual boot) and the device worked. So I have narrowed the problem to something doing with the partition. In windows 10 after assigning a letter to the partition on the device the Disk Management dose not see the partition as NTFS even tho it sees the partition and the partition size correctly. If I try to connect a HDD from the rack directly in the PC it still dose the same thing, it says "The device is not ready" after assigning a letter and trying to open it.
If I try to format the partition using Disk Management after connecting the rack to the PC and assigning a letter to the volume, the PC says:"Windows cannot format the volume because the volume is offline. Please try to online the volume by assigning a driver letter or path to the volume first", even tho the volume had a letter assigned before trying to format it.
I have tried running the device with no RAID setting, the PC sees both disks and is able to create partitions on them but when I try to format the partitions after creating them I have the same problem as before.
And all the mean while on a Windows 7 PC every thing works correctly after assigning a letter to the partition after connecting the device to the PC.
From my point of view is something with the partition format or creation done by the device.
It seems like Win10 is not able to identify or process the partition correct and Win7 can do it.
I really hope there is a solution to this problem cause I really need this device to work in RAID1 with the Win10 OS.
Thank you for you support and hope we can find a solution, if you need any other information please ask and I will get it for you.
<<

Stephan

Posts: 343

Joined: 2 AMpFri, 07 May 2010 11:02:36 +0000 2010, 16:46

Post 2 PMpMon, 27 Nov 2017 15:52:13 +0000 2010, 16:46

Re: IB-RD4320StU3 problem in Windows 10

Hello bvcdi,

i think it's strange, that you have to assign an new drive Letter every time you connect
in Windows 7. In my experience Windows does that automatically. So even under Windows 7
it's not working 100% properly and perhaps Windows 10 has some stricter rules for USB-Storage
to connect. Worst case would be, that something on the USB-Port is broken on your RD4320.
Best case a Software Bug in Win10.

If it is a Softwarebug, the following workaround should work:
  • connect the RD4320 to the Win10 System, and while connected, delete the corresponding "USB Mass Storage Device" for that USB port from the USB-controlers
  • shut down the Windows 10 session and configure your RD4320 as you like under Windows 7, create the partitions you want and format them.
  • When that's done, disconnect the 4320 USB cable, start Windows 10 and plug the USB cable in after Windows 10 has fully booted and you are logged in
  • If all goes well, Windows 10 will now make a fresh install of the USB driver for the RD4320 and should automatically mount all formated partitions.

If that still doesn't work, i'm out of ideas.

Good luck and best regards,
Stephan
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bvcdi

Posts: 4

Joined: 2 PMpSat, 25 Nov 2017 21:51:27 +0000 2010, 16:46

Post 2 AMpTue, 28 Nov 2017 07:28:22 +0000 2010, 16:46

Re: IB-RD4320StU3 problem in Windows 10

I have tried what you have told me and still I have the same problem. If there might be a problem with my device firmware, isn't there a way to re-firmware my device. Or if i need to change a component? I am an electrical engineer I have access to tools with which i can do this. If you know a way to repair the thing with assigning the letter at every start-up, maybe that will fix also my Win10 problem(i have tried the automount command from diskpart and that did not work).
Mean while i have contacted also Microsoft support to see if they can help me with something.
What I have found very strange is that the problem persists even if i connect the HDD to my PC with the partitions created when the HDD was mounted in the device, this tells me that there might be a problem with the way the device creates partitions on the HDD.
Hope someone can help me.
Thank you for your support.
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bvcdi

Posts: 4

Joined: 2 PMpSat, 25 Nov 2017 21:51:27 +0000 2010, 16:46

Post 2 PMpTue, 28 Nov 2017 17:12:55 +0000 2010, 16:46

Re: IB-RD4320StU3 problem in Windows 10

Hi Stephan,
I would like to begin by saying I am very very happy. :D :D :D
I have mingled more with the problem and managed to fix all the problems I had, even the assigning letter to the partition on start-up problem. There was nothing wrong with the device I have wipe clean the HDD partition table(both HDDs).
So if someone else has the same problem here is a guide how to fix the problem, same solution applies for the problem with having to assignee partition letters every time windows starts:
1.Set the device to work in JBOD mode and press the button to confirm the change.
2.Go to Disk Management (Control Panel->Administrative Tools->Computer Management->Disk Management
3.Go to the disk found in the device(to identify unplug and plug again the device) and note their number
4.Open a Command Prompt (Start and type cmd and enter)
5.In the console write diskpart and enter(another windows will open where you will write the next commands)
6.list disk (you should see all the disks in your PC event the 2 with problems)
7.select disk x where x is the number of your first disk that has problems and then enter
8.then write clean and enter
9. Repeat steps 8 and 9 for your other disk found in the device.
10. Now you and use the disk in the device however you like, RAID0, RAID1 or JBOD they are like new disks.
And this how I fixed all my problems even those on Win7, it seems to be something with the partition table present on the HDD's. Hope I can help other people that have the same problem.
<<

Stephan

Posts: 343

Joined: 2 AMpFri, 07 May 2010 11:02:36 +0000 2010, 16:46

Post 2 AMpWed, 29 Nov 2017 06:42:55 +0000 2010, 16:46

Re: IB-RD4320StU3 problem in Windows 10

Hello bvcdi,

i'm glad it worked out and thank you very much
for sharing the solution to the problem with the Forum.
I will make this Topic sticky so it doesn't get lost :)

Best regards,
Stephan

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